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Customer Service Leader

Responsibilities:

· Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.

· Sustains strong knowledge and awareness of relevant competitors and industry trends.

· Ensures an effective and efficient response to customer questions, requests, and/or concerns.

· Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

· Maintains Team Member safety and security standards.

· Ensures compliance with relevant regulatory rules and standards.

· Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.

Requirements:

· Educational Background: Bachelor's degree in Business Administration, Marketing, or a related field.

· Work Experience: Extensive experience in customer service, with a preference for those with team management experience.

· Customer Service Skills: Deep understanding of customer service best practices, capable of delivering an outstanding customer experience.

· Computer Skills: Proficient in Microsoft Office Suite and Customer Relationship Management (CRM) systems.

· Multi-tasking: Able to effectively manage multiple tasks and priorities in a fast-paced environment.

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Game Development Engineer

Responsibilities:

· Design, develop, and maintain high-quality game features.

· Collaborate with designers and artists to ensure a high-quality gaming experience.

· Troubleshoot technical issues in the game and optimize performance.

· Write and maintain technical documentation.

Requirements:

· Bachelor's degree in Computer Science or a related field.

· Proficiency in C++ or C# programming languages.

· Experience with game engines such as Unity or Unreal Engine.

· Strong problem-solving skills and team collaboration spirit.

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UI Designer

Responsibilities:

· Design and Prototyping: Design and create high-quality UI prototypes, wireframes, and visual designs.

· User Research: Collaborate with UX designers to conduct user research, understand user needs, and translate them into design solutions.

· Design Standards: Develop and maintain UI design standards to ensure consistency and standardization.

· Feedback and Iteration: Gather user feedback, iterate on designs, and continuously improve and optimize the UI.

· Innovative Design: Stay updated with industry trends, propose innovative design ideas and solutions to enhance product competitiveness.

Requirements:

· Education: Bachelor's degree in UI Design, Graphic Design, or a related field.

· Experience: 1+ years of relevant UI design experience with a successful project portfolio.

· Design Tools: Proficient in design tools such as Figma, Sketch, Adobe XD, Photoshop, Illustrator.

· User Experience: Basic understanding of UX design principles, capable of conducting user research and usability testing.

· Communication Skills: Strong communication and teamwork skills, able to clearly express design concepts and solutions.

· Innovative Thinking: Creative thinking and problem-solving skills, capable of proposing unique design solutions.

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